Tanium Managed Service
Here at PointWire we like to make sure our Tanium Customers get the best value from their investment in the software. This means something different to everyone so we like to work with our clients to build them a service that fits to their requirements.
So what does that actually mean?
We have some pre-defined levels of service that give an outline of what we can deliver to assist internal teams, and for those who don’t have a team we will take on that role for you. These levels of service are a guide to give us an idea of how much support you require but our flexible way of working enables us to remain dynamic and help you achieve your goals, maximise the value, and align security with operations, in a way that works for you.
Project scoping and definition.
Tanium core infrastructure commissioning.
Tanium Zone Server commissioning.
Module initialisation and configuration
Handover and documentation.
Service desk access
Best practice advice
Access to PointWire resources and knowledge base.
Remote and on site Technical Associate support
Technical configuration and ongoing assistance
Tanium console access for 3rd line technical support to assist internal teams
Lite touch +
Extra on site support as required
Technical resources to manage installations, configurations, and ongoing management of the estate either outsourced or as part of an internal team.
Expert Technical Manager with dedicated technical Associate.