Tanium Managed Service

Here at PointWire we like to make sure our Tanium Customers get the best value from their investment in the software. This means something different to everyone so we like to work with our clients to build them a service that fits to their requirements.

So what does that actually mean?

We have some pre-defined levels of service that give an outline of what we can deliver to assist internal teams, and for those who don’t have a team we will take on that role for you. These levels of service are a guide to give us an idea of how much support you require but our flexible way of working enables us to remain dynamic and help you achieve your goals, maximise the value, and align security with operations, in a way that works for you.

Implementation

Project scoping and definition.

Tanium core infrastructure commissioning.

Tanium Zone Server commissioning.

Agent deployment

Module initialisation and configuration

Handover and documentation.

Advisory

Service desk access

Online support

Best practice advice

Technical advice

Access to PointWire resources and knowledge base.

Lite Touch

Advisory +

Remote and on site Technical Associate support

Technical configuration and ongoing assistance

Tanium console access for 3rd line technical support to assist internal teams

Fully Managed

Lite touch +

Extra on site support as required

Technical resources to manage installations, configurations, and ongoing management of the estate either outsourced or as part of an internal team.

Expert Technical Manager with dedicated technical Associate.

Book a Demo today